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Return & Refund Policy
Shop with complete confidence. Our hassle-free return policy ensures your satisfaction with every wholesale jewelry purchase.
7-Day Returns
Full 7 days to return eligible items from delivery date
Easy Process
Simply email us with your request and we will get back to you ASAP
100% Secure
Full refund or exchange guarantee for qualifying returns
Return Policy Details
Return Timeframe
7 Calendar Days
From the date of delivery to initiate a return
Return Authorization Required
Contact us before returning any items
Quick Processing
Refunds processed within 5-7 business days
Eligible Items
Unworn Condition
Items must be in original, unworn condition
Original Packaging
All original tags, packaging, and certificates included (if any)
Defect-Free
No damage caused by customer handling
Non-Returnable Items
Custom or personalized jewelry
Pierced earrings (for hygiene reasons)
Items worn or damaged by customer
Special order items
Final sale items
Items returned after 7 days
How to Return Items
Simple Return Process
Contact our support team with your order details and reason for return. We'll handle the rest and provide return instructions within 24-48 hours.
Email us at:
support@jewelrybuydirect.comInclude your order number and photos of the item for faster processing
Refund Methods
Refund Processing
Refunds processed to original payment method within 5-7 business days after inspection
Exchange Policy
Same Item Exchange
Contact customer support to get more details and initiate the exchange