Return & Refund Policy

At JewelryBuyDirect (JBD), we strive to provide you with high-quality jewelry that meets your expectations. If you're not completely satisfied with your purchase, our return and refund policy is designed to ensure a smooth and hassle-free shopping experience.

1. Return Eligibility

Defective Products

• You have 7 days from the date of delivery to return or exchange defective items.
• JBD covers all costs associated with returning defective products, including shipping and handling fees.

Non-Defective Products

• Returns for non-defective items are accepted within 7 days of receiving your order.
• The customer is responsible for return shipping costs and any applicable fees.

2. Return Process

Submit a Return Request

• Take clear photos of the product and describe the issue.
• Email your request to support@jewelrybuydirect.com with the subject line: "Return Request: Order # + Product Item # (if available)".

Processing Time

• Our customer support team will review your request and respond within 24-48 hours.
• If approved, we'll provide the return address and further instructions.

Refund Process

• After we receive and inspect the returned item, we will initiate a refund to your original payment method.
• Refunds are typically processed within 3-5 business days after receiving the item.

3. Important Notes

• The original shipping fee is non-refundable.
• We do not offer Freight To Collect (FTC) services — customers must cover return shipping for non-defective items.
• Unauthorized returns will not be accepted.

For any questions or assistance, please contact our support team at support@jewelrybuydirect.com.

Thank you for shopping with JewelryBuyDirect — your wholesale jewelry solution for every retailer!