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Return & Refund Policy
Shop with complete confidence. Our hassle-free return policy ensures your satisfaction with every wholesale jewelry purchase.
14-Day Return & Refund
Full 14 days to return or refund eligible items from delivery date
Easy Process
Simply email us with your request and we will get back to you ASAP
100% Secure
Full refund or exchange guarantee for qualifying returns
Return Policy Details
Return Timeframe
14 Calendar Days
From the date of delivery to initiate a return
Return Authorization Required
Contact us before returning any items
Quick Processing
Refunds processed within 1-3 business days
Conditions
Any Product
All items are eligible for return if meet the conditions
Unworn Condition
Items have to be in original, unworn condition
Original Packaging
All original tags, packaging, and certificates included (if any)
Refund Methods
Refund Processing
Refunds processed to original payment method within 1-3 business days after inspection
Exchange Policy
Same Item Exchange
Contact customer support to get more details and initiate the exchange
How to Return Items or Request Refund
Simple Return & Refund Process
Contact our support team with your order details and reason for return or refund. We'll handle the rest and provide return instructions within 24-48 hours.
Email us at:
support@jewelrybuydirect.comInclude your order number and photos of the item for faster processing