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Return & Refund Policy
Shop with complete confidence. Our hassle-free return policy ensures your satisfaction with every wholesale jewelry purchase.
14-Day Return & Refund
Full 14 days to return or refund eligible items from delivery date
Easy Process
Simply email us with your request and we will get back to you ASAP
100% Secure
Full refund or exchange guarantee for qualifying returns
Return Policy Details
Return Timeframe
14 Calendar Days
From the date of delivery to initiate a return
Return Authorization Required
Contact us before returning any items
Quick Processing
Refunds processed within 1-3 business days
Conditions
Any Product
All items are eligible for return if meet the conditions
Unworn Condition
Items have to be in original, unworn condition
Original Packaging
All original tags, packaging, and certificates included (if any)
Order Discrepancies & Missing Items
All orders are processed under CCTV surveillance and verified by shipping carrier weight logs to ensure accuracy. If your received package differs from order confirmation, a formal investigation is required.
Claim Requirements
To open a discrepancy investigation, you must provide the following within 72 hours of delivery:
Photos of all packaging (including the outer shipping label and inner packing slip).
Photos of all items received laid out for verification.
Our Commitment
Cross-Referencing
Claims will be cross-referenced against our CCTV footage and carrier weight logs.
Warehouse Error
If our CCTV or weight logs confirm a warehouse mishandling or short-shipment, we will issue a full refund or replacement immediately.
Verified Delivery
If our records confirm a full shipment and the required physical evidence (packaging/labels) is not provided or has been discarded, the claim will be denied.
Post-Delivery Loss
JewelryBuyDirect is not liable for items or packaging lost or discarded after a confirmed carrier delivery.
Damaged Products
If you receive items that were damaged during transit, you must provide the following:
Photos of the damaged items, laid out for verification.
Resolution
Once the damage is verified through the provided photos, we will issue a refund for the affected items immediately.
How to Return Items
Simple Return Process
Contact our support team with your order details and reason for return. We'll handle the rest and provide return instructions within 24-48 hours.
Email us at:
support@jewelrybuydirect.comInclude your order number and photos of the item for faster processing
Refund Methods
Refund Processing
Refunds processed to original payment method within 1-3 business days after inspection
Exchange Policy
Same Item Exchange
Contact customer support to get more details and initiate the exchange
Damaged Products
If you receive items that were damaged during transit, you must provide the following:
Photos of the damaged items, laid out for verification.
Resolution
Once the damage is verified through the provided photos, we will issue a refund for the affected items immediately.
How to Return Items or Request Refund
Simple Return & Refund Process
Contact our support team with your order details and reason for return or refund. We'll handle the rest and provide return instructions within 24-48 hours.
Email us at:
support@jewelrybuydirect.comInclude your order number and photos of the item for faster processing