Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Introduction

JewelryBuyDirect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely by our payment processors)

Device Information

We automatically collect certain information about your device, including:

  • Web browser information
  • IP address
  • Time zone
  • Cookies and similar tracking technologies
  • Information about how you interact with our website

Order Information

When you make a purchase, we collect information about your transaction, including the products you purchased, purchase price, and transaction date.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Provide customer support
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Screen orders for potential risk or fraud

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you
  • Payment Processing: Payment information is processed by secure third-party payment processors
  • Shipping: We share necessary information with shipping companies to deliver your orders
  • Legal Requirements: We may disclose information when required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred

Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Compliance with payment card industry standards

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep track of items in your shopping cart
  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website functionality
  • Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Request data portability
  • Object to processing of your personal information

To exercise these rights, please contact us at support@jewelrybuydirect.com

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date at the top of this policy.

Last updated: December 2024