Order Support

Missing Your Order Confirmation Email?

Don't worry — it's almost always one of these three things.

Most Common

Check Spam or Promotions

Our emails sometimes take a wrong turn. Do a quick search in your inbox for: JewelryBuyDirect

Pro tip: Found it in spam? Click "Not Spam" so you'll get all future shipping updates.

Multiple Profiles

Checked out as a guest or used a different email? Your order may not be linked to your current account. Contact us and we'll fix it.

A Small Typo

(Rare)

A tiny typo in the email field at checkout can send your confirmation to the wrong destination. Contact us and we'll fix it.

Need us to link your order or update an email?

We are ready to help! Reach out so we can update your order details and resend your confirmation.

Contact Support to Fix My Order